Consumer Effort Score
Based on 0 tracked issues from 0 consumers
Avg. Resolution Time
< 1 day
Calendar days from first contact
Avg. Hold Time per Call
0m
Time spent on hold
Avg. Transfers per Call
Not enough data
Phone interactions only
Promise Fulfillment Rate
0%
Of promises made by AT&T
First Contact Resolution
0%
Issues resolved in one interaction
Avg. Time Invested
0m
Consumer time per issue
Users Tracking This Company
0
People documenting interactions
Average consumer time invested per issue. Lower is better.
CFPB Complaints
14,200
HighFCC Complaints
739
Avg. Hold Time
~25 min
Return Policy
14 days
14-day return on devices; $55 restocking fee on phones.
Federal protections that apply to Telecommunications companies
Fair Debt Collection Practices Act (FDCPA)
15 U.S.C. §§ 1692-1692p
Prohibits abusive, deceptive, and unfair debt collection practices by third-party debt collectors. Collectors cannot call before 8am or after 9pm, use threats or obscene language, or misrepresent the amount owed. Consumers can request written verification of the debt within 30 days and demand that collectors cease contact.
Telephone Consumer Protection Act (TCPA)
47 U.S.C. § 227
Restricts telemarketing calls, auto-dialed calls, prerecorded calls, and text messages. Requires prior express consent for marketing communications. Consumers can sue for $500-$1,500 per violation. Established the National Do Not Call Registry.
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