Consumer Effort Score
Based on 0 tracked issues from 0 consumers
Avg. Resolution Time
< 1 day
Calendar days from first contact
Avg. Hold Time per Call
0m
Time spent on hold
Avg. Transfers per Call
Not enough data
Phone interactions only
Promise Fulfillment Rate
0%
Of promises made by CVS Health
First Contact Resolution
0%
Issues resolved in one interaction
Avg. Time Invested
0m
Consumer time per issue
Users Tracking This Company
0
People documenting interactions
Average consumer time invested per issue. Lower is better.
CFPB Complaints
1,600
LowAvg. Hold Time
~15 min
Return Policy
60 days
60 days with receipt; beauty products 30 days; prescriptions non-returnable.
Federal protections that apply to Healthcare companies
Fair Debt Collection Practices Act (FDCPA)
15 U.S.C. §§ 1692-1692p
Prohibits abusive, deceptive, and unfair debt collection practices by third-party debt collectors. Collectors cannot call before 8am or after 9pm, use threats or obscene language, or misrepresent the amount owed. Consumers can request written verification of the debt within 30 days and demand that collectors cease contact.
Health Insurance Portability and Accountability Act (HIPAA)
42 U.S.C. §§ 1320d-1320d-9
Protects the privacy and security of individuals' health information. Gives patients the right to access their medical records, request corrections, and know who has accessed their information. Healthcare providers and insurers must safeguard protected health information and notify consumers of breaches.
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