Consumer Effort Score
Based on 0 tracked issues from 0 consumers
Avg. Resolution Time
< 1 day
Calendar days from first contact
Avg. Hold Time per Call
0m
Time spent on hold
Avg. Transfers per Call
Not enough data
Phone interactions only
Promise Fulfillment Rate
0%
Of promises made by Dell
First Contact Resolution
0%
Issues resolved in one interaction
Avg. Time Invested
0m
Consumer time per issue
Users Tracking This Company
0
People documenting interactions
Average consumer time invested per issue. Lower is better.
CFPB Complaints
600
LowAvg. Hold Time
~20 min
Return Policy
30 days
30-day return; 15% restocking fee may apply on opened items.
Federal protections that apply to Technology companies
Magnuson-Moss Warranty Act
15 U.S.C. §§ 2301-2312
Requires manufacturers and sellers who offer written warranties on consumer products to provide clear and detailed information about warranty coverage. Prevents companies from voiding warranties for using third-party parts or services. Gives consumers the right to sue for breach of warranty and recover attorney fees.
Fair Credit Billing Act
15 U.S.C. § 1666 (amendment to Truth in Lending Act)
Protects consumers from unfair billing practices on credit accounts. Gives the right to dispute billing errors within 60 days. Creditors must acknowledge disputes within 30 days and resolve within 2 billing cycles (max 90 days). Charges in dispute cannot be reported as delinquent during investigation.
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