Consumer Effort Score
Based on 0 tracked issues from 0 consumers
Avg. Resolution Time
< 1 day
Calendar days from first contact
Avg. Hold Time per Call
0m
Time spent on hold
Avg. Transfers per Call
Not enough data
Phone interactions only
Promise Fulfillment Rate
0%
Of promises made by Southwest Airlines
First Contact Resolution
0%
Issues resolved in one interaction
Avg. Time Invested
0m
Consumer time per issue
Users Tracking This Company
0
People documenting interactions
Average consumer time invested per issue. Lower is better.
CFPB Complaints
1,800
LowAvg. Hold Time
~18 min
Return Policy
See details
No change/cancel fees; refundable fares or travel credit.
Federal protections that apply to Airlines companies
Airline Passengers Bill of Rights (DOT Rules)
14 CFR Parts 259, 399
Requires airlines to allow 24-hour free cancellation on flights booked 7+ days in advance. Prohibits tarmac delays over 3 hours (domestic) or 4 hours (international) without allowing passengers to deplane. Requires prompt refunds for cancelled flights and significant schedule changes. Mandates compensation for involuntary denied boarding.
Track your interactions with Noted. Document every call, email, and promise — and hold them accountable.
Sign up to track